We hope you love your STRADA Easel!  However, if something doesn't meet your needs, we are here to help.  All Strada orders, with the exception of 'Final Sale' items and 'Special Order' items, are covered under the Strada Return Policy and are backed by a 30-day Guarantee.  You may return the item(s) to us within 30 days of your purchase for an exchange or refund. Use care and follow instructions when opening and trying out the products.  For example: If you are testing the bottom slider on one of the STRADA easels, be aware that fully tightening the thumbscrew will make a mark in the powder coating of the box.  A restocking fee up to 10% will be charged if the return items are scratched or marked.  If there is additional damage other than marks caused by normal and proper use, a repair fee will be added to the restocking fee. 

Please note: the original and return shipping and handling charges will NOT be refunded or reimbursed.

Products from third party manufacturers (i.e. Manfrotto, Kelty) are backed by their respective product warranties.  

Please send an email to support@stradadesigns.com letting us know if you would like an exchange or a refund.  Please include your order number and we will contact you with return instructions.